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The call center experience distils the political phenomenology of late capitalism: the boredom and frustration punctuated by cheerily piped PR, the repeating of the same dreary details many times to different poorly trained and badly informed operatives, the building rage that must remain impotent because it can have no legitimate object, since-as is very quickly clear to the caller-there is no-one who knows, and no-one who could do anything even if they could. Anger can only be a matter of venting; it is aggression in a vacuum, directed at someone who is a fellow victim of the system but with whom there is no possibility of communality. Just as the anger has no proper object, it will have no effect. In this experience of a system that is unresponsive, impersonal, centerless, abstract and fragmentary, you are as close as you can be to confronting the artificial stupidity of Capital in itself.
The above paragraph is a brilliant example of the type of writing contained in Capitalist Realism; deeply intellectual but not abstract, giving concrete examples from everyday life and the popular culture of western societies. It's this that differentiates Mark Fisher from many writers of the left, who tend to look pityingly or voyeuristicly elsewhere (Palestine, South America) and bypass the 'mundane' and 'ordinary' frustrations and struggles of work and leisure, situated in the very society most of these worthy and sometimes moralistic writers come from. The only weakness of the book, if it is a weakness and not a valid description of the difficulties we face, is the impression that you get of a system so total that it enters your dreams, making it difficult to see any future post-capitalist world. But he ends with a brief account, again taking from his own experiences working in education, of new ways of struggle that might contest the new bureaucracy and a hoped for formation of a political subject (agent) that can revitalise the left and vice versa.